Privacy Policy
Last updated 8 October 2026
This policy explains what we collect when you book a room or send us an enquiry, why we hold it, and what you can ask us to do with it.
Who we are
Belvoir Hotel & Residence, Belvoir Avenue, 86 Wilkinson Road, Freetown, Sierra Leone. We are the controller of the personal information described here.
For anything in this policy, write to info@belvoir-estates.com or call +232 77 777 063.
What we collect
| Information | When | Why |
|---|---|---|
| Name, email address, phone number | Booking or enquiry | To hold the reservation and contact you about it |
| Stay details: room, dates, number of guests | Booking | To reserve the right room and prepare for your arrival |
| Special requests you type | Booking or enquiry | To meet the request |
| Payment reference and amount | Payment | To reconcile what has been paid |
| IP address | Any request | Briefly, to limit abuse of the booking and enquiry forms |
We never see your card details. Payments are handled entirely by Flot. Card numbers, PINs and mobile money credentials are entered on their systems, not ours, and are never sent to or stored by this website. We receive only a reference, an amount and whether the payment succeeded.
Why we are allowed to hold it
- To perform a contract with you. We cannot hold a room without knowing who you are and when you are arriving.
- Our legitimate interests. Keeping records of reservations and payments, preventing fraud and abuse of the forms, and running the property.
- Legal obligation. Where accounting or tax rules require us to keep transaction records.
Who we share it with
We do not sell your information and we do not share it for advertising. We use a small number of service providers who process it on our behalf:
- Flot — payment processing.
- Neon — the database holding reservations and enquiries.
- Vercel — hosting for this website.
- Sanity — hosting website content and photographs. Loading photographs sends normal network request information to its image service. Reservation and payment records are not stored in Sanity.
- Resend — sending booking confirmations and notifications, once enabled.
We may also disclose information where the law requires it.
Where it is held
Our hosting and database providers operate internationally, so your information may be stored on servers outside Sierra Leone. We choose providers who apply recognised security standards, and information is encrypted in transit.
How long we keep it
- Reservations and payment records: seven years, so we can meet accounting and tax obligations.
- Enquiries: two years from your last contact with us, unless you ask us to remove them sooner.
- Abandoned bookings: twelve months, in case you return to complete them.
Your rights
You can ask us to:
- tell you what we hold about you, and give you a copy;
- correct anything that is wrong;
- delete what we hold, where we are not required to keep it;
- stop using it for a particular purpose.
Email info@belvoir-estates.com and we will respond within 30 days.
Cookies and tracking
This website sets no advertising or analytics cookies. Your browser stores a small amount of data on your own device so that an interrupted booking is not lost if your connection drops. That data stays on your device, is never sent anywhere except to complete your own booking, and is cleared automatically after a week.
Website analytics
We measure public page views and clicks on our booking, WhatsApp, telephone and email controls to understand how guests use this website. Our first-party analytics records the public page, referring website hostname, broad device category and approximate country supplied by our hosting provider. Click counts do not tell us whether you completed a booking or conversation.
Analytics sets no tracking cookies and uses no browser storage. To estimate daily visitors, our server briefly processes your network address and browser information into a keyed identifier that changes each UTC day. We do not store the raw network address or full browser information in the analytics database. These are estimates, not a count of identifiable people or returning visitors.
We do not collect URL query strings, fragments, referrer paths, form contents, guest contact details, travel dates, booking references or payment information in analytics. We exclude staff-session browsers, detected bots, private pages and payment links. We honour Do Not Track and Global Privacy Control signals: when either is enabled, we do not record analytics events.
Analytics is held separately from reservation data in a dedicated Neon database, with owner-only reporting. Event records are retained for 90 calendar days and deleted by a daily job; temporary hashed rate-limit counters are cleared after one day. Vercel processes requests to host the website. We do not use this analytics for advertising profiles or link its daily identifiers to booking records.
For questions or privacy requests, contact info@belvoir-estates.com. You can stop future analytics collection by enabling Do Not Track or Global Privacy Control in a browser that supports them.
Security
The site is served over HTTPS. Access to reservation data requires authentication and is limited to hotel management. Payment credentials never reach our systems.
Changes
If we change this policy we will update the date at the top of this page.
Questions about this policy: info@belvoir-estates.com · +232 77 777 063 · Belvoir Avenue, 86 Wilkinson Road, Freetown, Sierra Leone